Effective August 15th, 2019
Payment and Billing
What forms of payment are accepted for online orders?
We accept the following forms of payment: PayPal, Visa, MasterCard, American Express, and Discover. All credit cards are processed through the Stripe OR PayPal payment gateways.
When will my credit card account be charged?
Your credit card will be charged immediately unless you choose the PayPal Credit (“Bill Me Later”) option if paying through PayPal.
When are invoices or recurring payments due?
Invoices and recurring payments are due the first of the month, unless otherwise specified. If payment is not made within 5 days of due date, a $50 service fee will be added.
Is it safe to use my credit card over the Internet for purchases from your website?
Yes. We offer a safe shopping experience, as both Stripe and PayPal provide state-of-the-art security for your online purchase. Please click here to review Paypal's full statement on purchase protection, and here for Stripe's.
Intuitive Healing, Reading, Program and Counseling Terms and Conditions
Healing, Reading, Program and Counseling Service purchases/payments are non-refundable for any reason. These include, but are not limited to, Program or Session Deposits, Interference Clearings, Energy Healings, Intuitive Readings, Special Offers, and Personalized Programs. If agreed upon by both the client and Susan V. Sinclair, payments may be applied to other (equal value) services. Payments may also be transferred to another client with the consent of both clients and Susan V. Sinclair.
To keep all healing work fiscally and energetically clean and clear, it is the responsibility of the Client to keep all accounts current with Susan V. Sinclair. It is agreed and understood that should a Client deviate from payment terms outlined in the initial Client Agreement with Susan V. Sinclair, or in any other agreement made in writing with Susan V. Sinclair after the commencement of Services, all Services will be suspended until payment is made. Suspension of Services does not release a Client from responsibility for fulfilling payment obligations.
If any healing session with Susan V. Sinclair should exceed the stated appointment time length, the Client will be liable for the balance owed for the extra appointment time, at the same rate as the listed appointment rate. The balance owed must be paid in full, and the funds processed, before any further appointments can be scheduled or any further Services received.
Sessions must be fulfilled within 6 months of purchase date, or by the end of the specified program date, unless an extension is requested by the Client and agreed upon by Susan Sinclair. Paid sessions that are not completed by the expiration date will be considered void, and continued work will require new payment and new agreements.
By accepting the terms and agreements of the session or program you have chosen, you have authorized Susan V. Sinclair to charge your credit card for any unpaid charges on the dates set forth in the initial Client Agreement between you and Susan V. Sinclair. If you choose a multi-pay option, you authorize our company to make all charges at the time they are due and do not require separate authorization in order to do so. You agree to refrain from making any chargebacks to our account or to cancel the credit card that is provided as security without Susan V. Sinclair’s prior written consent. You will be held responsible for any fees (including billable hours by employees to handle such occurrences) associated with recouping payment on chargebacks and any collection fees associated therewith.
Live Events Terms and Conditions
As our live events, such as the Healthy Energy Boundaries Workshop, have limited seating, if plans change and you must cancel your reservation, you may cancel up to 15 days prior to the event and receive a full refund less a $25 non-refundable administration charge. If you have to cancel between 3-15 days prior to the event, you will get a 50% refund less the $25 non-refundable administration charge. Any cancellations made less than 3 days prior to the event will not be eligible for a refund but you may send someone else in your place.
Returned Check/Credit Card Fees
There will be a $25 service fee for all returned checks or declined credit cards per incident.
Legal disclaimer: Every effort has been made to accurately represent our services and programs and their potential. Our services and programs are not a substitute for medical or psychological treatment from appropriate professionals, and you are strongly advised to seek professional advice as appropriate before making any health decisions. Any claims made, or examples of actual results, can be verified upon request. The testimonials and examples used are exceptional results and are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on his or her background, desire, and motivation to co-create healing and transformation through personal follow-up to individual sessions or group events.